Refund policy

Cancellation, Refund & Return Policy

1.    Applicability

This Cancellation, Refund and Return Policy (“Policy”) constitutes an integral part of the Terms of Service of Tinymart Global Private Limited (“Company”, “we”, “us”, or “our”) and shall govern all orders placed by users (“User”, “you”, or “your”) through the Company’s online marketplace platform (“Platform”). This Policy is formulated in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws.

2.    Cancellation of Orders

2.1.    Once an order has been successfully placed on the Platform, it is immediately processed with the concerned partner brand for fulfilment. Accordingly, orders cannot be cancelled by you after confirmation. We therefore request you to carefully review the product details, quantity, price, and delivery information before proceeding to checkout.

2.2.    While we endeavour to ensure smooth order fulfilment, there may be circumstances where we are required to cancel your order, in whole or in part, at our discretion. Such circumstances include, but are not limited to:

(i)    The item is out of stock, discontinued, or otherwise not available with the partner brand;
(ii)    The product description, pricing, or other information displayed on the Platform is found to be incorrect;
(iii)    Your delivery address is outside our serviceable areas or is deemed non-serviceable by our logistics partners;
(iv)    Your order appears suspicious, involves misuse of coupons, or indicates potential fraud; or
(v)    Any situation beyond our reasonable control which, in our opinion, makes fulfilment impracticable, including natural disasters, strikes, transport disruptions, or government restrictions.

2.3.    In some cases, partner brands may be unable to process or dispatch your order due to reasons such as stock shortages, operational issues, or regulatory restrictions. While such decisions are made by the partner brand, we shall notify you promptly and process refunds as per Clause 4 of this Policy.

3.    Returns and Replacements

3.1.    Partner Brand Policies Apply: Please note that each partner brand may have its own return, exchange, or warranty policy. All returns and replacements are therefore governed by the respective partner brand’s policy, and our role is limited to facilitating such processes as required under law. The Company does not provide any independent guarantee of returns or replacements beyond what is required by applicable law.

3.2.    How to Raise a Return or Replacement Request: If you wish to request a return or replacement, you must do so within the return or exchange period prescribed by the concerned partner brand. Along with your request, you will be required to provide supporting evidence, such as clear photographs of the product and proof of purchase (e.g., invoice). We encourage you to carefully review the return/replacement terms of each product before placing your order.

3.3.    Condition of Products for Return: For a return or replacement request to be accepted, the product must be unused and returned in its original packaging, with all tags, labels, accessories, manuals, warranty cards, and invoices intact. Products that show signs of use, tampering, or damage not caused during delivery may be rejected and sent back to you.

3.4.    Acceptance of returns or replacements is subject to inspection and approval by the concerned partner brand. The Company’s role is limited to coordinating the process, and the final decision regarding acceptance or rejection of a return shall rest with the partner brand, subject always to applicable law.

4.    Refunds

4.1.    When Refunds Are Processed: Refunds, where applicable, will be processed only after the returned product has been successfully received, inspected, and approved by the concerned partner brand or its authorized representative. Approval shall be based on compliance with the applicable return/replacement conditions.

4.2.    Mode of Refund: All refunds will be credited to the original mode of payment used at the time of placing the order. For cash-on-delivery transactions, refunds shall be issued via bank transfer or wallet credit, subject to you providing accurate and valid bank account or wallet details.

4.3.    Timelines for Refunds: Once approved, refunds are ordinarily initiated within seven (7) to ten (10) business days. Please note that actual credit to your account may take longer and depends on processing timelines of banks, card issuers, or payment gateways, all of which are outside the control of the Company.

4.4.    Non-Refundable Charges: Shipping charges, convenience fees, and cash-on-delivery charges (if any) are strictly non-refundable, except in cases where the return arises due to an error attributable to the Company or the concerned partner brand (such as delivery of a wrong, defective, or damaged product).

5.    Exclusions

Without prejudice to the foregoing, no return, replacement, or refund shall be admissible in respect of:

(i)    products returned without original packaging, invoice, or accompanying accessories;
(ii)    products showing signs of use, tampering, or damage not occasioned during delivery;
(iii)    requests raised beyond the prescribed return period;
(iv)    products falling under non-returnable categories such as maternity wear, innerwear, feeding and nursing products, toiletries, cosmetics, perishable items, and other hygiene-sensitive goods, unless expressly required by law.

6.    Governing Law and Jurisdiction

7.    This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.